Frequently Asked Questions

Booking
To make a booking, please use the contact form on our website. Please include all contact information, and special requests and important information, such as food allergies or requirements.

Deposit
To secure your package, a minimum deposit of 50% is required at time of booking, paid within 48 hours of receiving your invoice and any outstanding balance must be paid in full 72 hours before your booking time.

Payments
Payments are accepted via direct deposit or Visa/Mastercard in person via EFTPOS (all EFTPOS transactions incur a 2% fee).

Weather
In the event the weather isn't cooperating, we will advise you 48 hours prior to your booking time if we think the weather is going to be unsuitable. We will offer you a rebooking, however, we will not provide a refund if you choose to go ahead with your booking and we have to cancel it on the day.

On the day
Please arrive at your allocated picnic time and location promptly. We allow 2 hours per booking, at which time we will arrive to pack up. If you finish early, please notify us via text.

Cancellations
Cancellations are more than welcome, however, deposits will not be refunded within one week of your booking.

Damages
Any severe damage caused to our equipment must be paid for in full.This includes any food or drink spilt on our rugs and cushions, water damage and irreparable breakages. This, of course, does not include practical things like grass/ dirt stains or general wear and tear.